Saga Flash 16mm (SH & LH)

Warranty

1-Year Warranty on core-related issues

 

Our products come with a 180-day warranty from the original purchase date.  Any issues that are determined to be the result of a manufacturing defect will be covered by Vatic Pro - that means we'll send you a replacement paddle, free of charge.

It does not cover damage through improper usage, normal play usage, negligence, abuse, or accidents.  It does not cover theft or loss of items.  It also does not cover fading graphics, worn grip tape, or regular wear and tear. You must be the original purchaser to be eligible for the warranty.

Vatic Pro reserves the right to examine the existence of a defect for all products. Warranty claims will be accepted at the discretion of Vatic Pro.

Please allow 3-5 business days for warranties to process after receipt in order for us to verify issues.

STORAGE:
Always keep your paddle in a dry environment. Preferably indoors in a temperature-controlled environment. It is best not to leave your paddle in a vehicle, hot and cold temperatures can and will damage your paddle over time.

Paddle Face and Edgeguard Cleaning:
Always wipe down your paddle after play. To clean your edge guard, wipe it down with a damp cloth.

It is recommended to use an Eraser, just be gentle.

Please note that with time the graphics on your paddle will begin to fade a bit. Don't worry, this means you are out there getting after it! It's a sign of progress and experience.

Grip Care:
Always wipe down your grip after play. Sweat, grit, and oils from your hands will always build up. If you clean it after every round it will last longer. Please note that the high-quality grips that come with your paddle aren't your only option, feel free to overwrap your grip with any wrap you feel comfortable with. There are many to choose from and an overgrip will protect your original factory-installed grip. We would recommend our ADV grips

DHL Singapore processes and ships orders on behalf of thatpickleball.com.sg on business days (Monday - Friday). Once your order has been processed for shipment, you will receive an email with tracking information. 

Once your order has been processed for shipment, you will receive an email with tracking information. Orders may be shipped in multiple packages, and there will be a separate charge for each shipment (if applicable). Separate tracking information will be provided once each package has shipped.

Please allow up to 48 hours for tracking numbers to become active in the shipping carrier's system.

Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.